Refund & cancellation

This policy applies to purchases from Seal the Date Ltd (Seal the Date). It should be read with our Terms of Service. UK consumers also have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Cooling-off for digital content

Digital invitations are digital content. If you are a consumer, you normally have a 14-day cooling-off period for distance contracts. That right may be lost once we have begun supplying the digital content with your express consent and acknowledgment that you lose the right to cancel — for example when studio work has started or a preview / live invitation has been made available to you or your guests.

2. Our goodwill refund (unsent invitations)

Separately from statutory rights, if you have not sent your invitation to guests (no live share or guest delivery), you may request a full refund within 14 days of payment by emailing studio@sealthedate.com with your order reference. Once guests have been invited or the invitation is live and shared, this goodwill refund no longer applies.

3. After studio work or publish

If we have started design review, issued a preview, or published your invitation at your request, refunds are discretionary. We may offer a partial credit, revision rounds, or a goodwill gesture depending on the circumstances. Bespoke commissions involve custom creative work and are generally non-refundable once briefing and design have begun, except where required by law.

4. How refunds are paid

Approved refunds are processed via Stripe to the original payment method. Timing depends on your bank or card issuer (often 5–10 working days after we issue the refund). Partial refunds do not automatically cancel your wedding workspace unless we confirm a full cancellation.

5. Cancellations by us

We may cancel an order and refund you if we cannot fulfil it (for example technical or fraud reasons). We may suspend service for breach of our terms without refund where misuse is involved.

6. Discount & zero-total orders

Orders paid entirely by a valid promotional or referral discount are fulfilled without a card charge. There is nothing to refund through Stripe; we may still withdraw access if the code was obtained or used fraudulently.

7. Contact

Refund requests: studio@sealthedate.com — include order reference and the email used at checkout.